Privacy Policy

Effective Date: April 24, 2025

1. Introduction

This Privacy Policy describes how TalentTuner ("we," "us," or "our") collects, uses, processes, and shares your information when you use our resume optimization platform and related services (collectively, the "Service").

TalentTuner is operated by an individual owner ("Operator") and is not currently incorporated as a business entity. References to "TalentTuner", "we", "us", or "our" refer to the Platform and its Operator.

We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect several types of information for the purpose of providing and improving our Service:

2.1 Information You Provide to Us

When you use TalentTuner, you may provide us with:

Account Information: Email address and password for account creation and authentication purposes.
Profile Information: Optional profile details you choose to provide.
Resume Content: Text, formatting, and information contained in resumes you upload or create on our platform.
Job Descriptions: Text of job descriptions you upload or paste for analysis.
Payment Information: If you purchase a premium subscription, your payment information is processed by Stripe, our payment processor. We do not directly store your credit card details.
Communication Data: Information you provide when you contact us for support or communicate with us through other channels.

2.2 Information We Collect Automatically

When you access or use our Service, we automatically collect:

Usage Data: Information about how you interact with our Service, including:
Pages or features you access
Time spent on various pages
Actions taken within the platform
Report generation metrics and usage statistics
Frequency of platform use
Usage patterns related to feature access
Device Information:
Device type, model, and manufacturer
Operating system and version
Browser type and version
IP address
General location (based on IP address)
Internet service provider
Unique device identifiers
Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar technologies. See our Cookies Policy for more details.

2.3 Information from Third Parties

We may receive information about you from third-party services if you choose to log in using social authentication providers (e.g., Google). This may include your name, email address, and profile information as permitted by your privacy settings with those services.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving the Service

To create and maintain your account
To provide our resume analysis and optimization services
To process and analyze resumes and job descriptions
To generate match scores and recommendations
To deliver search results and content
To maintain, improve, and develop new features and functionality
To track usage limits within your subscription tier
To verify your identity and prevent fraud

3.2 Personalization

To customize your experience based on your preferences and usage patterns
To recommend features or services that may interest you
To optimize our services for your specific needs
To improve our algorithms and analysis capabilities

3.3 Communication

To send you important service notices and updates
To respond to your inquiries and support requests
To send transactional emails (e.g., subscription confirmations)
To provide you with information about your account
To send marketing communications where permitted and in accordance with applicable laws

3.4 Research and Analytics

To analyze user behavior and trends
To evaluate and improve our Service
To develop new products, services, and features
To measure the effectiveness of our platform
To generate insights from anonymized, aggregated data
To maintain and improve our algorithms and AI capabilities
To debug and troubleshoot technical issues

3.5 Legal and Security Purposes

To enforce our Terms of Service
To protect the security and integrity of our Service
To detect and prevent fraud or abuse
To comply with legal obligations
To resolve disputes

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, including:

Firebase (Google): For database storage, user authentication, and file storage
OpenAI: For assistance in analysis of resumes and job descriptions
Stripe: For payment processing
Analytics Providers: Including Google Analytics
Marketing Platforms: Including Facebook, TikTok, and LinkedIn pixels for advertising effectiveness measurement
Cloud Service Providers: For hosting and service delivery
Customer Support Tools: For handling user inquiries and feedback

These service providers are only permitted to use your information to provide services to us and are contractually obligated to maintain the confidentiality and security of your information.

4.2 Compliance with Laws and Legal Requests

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) to meet national security or law enforcement requirements.

4.3 Protection of Rights and Safety

We may disclose your information when we believe in good faith that disclosure is necessary to: - Protect our rights, property, or safety - Protect our users or the public - Prevent fraud or illegal activity - Enforce our Terms of Service

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information via email or prominent notice on our website.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.6 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

5. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods for different types of data vary:

Account information: Retained as long as your account is active or as needed to provide you with the Service. If you delete your account, we may retain certain information as required by law or for legitimate business purposes.
Resume and job description data: Retained for as long as needed to provide the Service, optimize our algorithms, and enhance our offerings. You can request deletion of specific data at any time.
Payment information: Retained as necessary to process payments, handle refunds, prevent fraud, and comply with financial record-keeping laws.
Usage data and logs: Typically retained for up to 24 months to support analysis, debugging, and security purposes.

After the applicable retention period expires, we will either delete or anonymize your information, or if deletion or anonymization is not possible, we will securely store your information and isolate it from further use until deletion is possible.

6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Security measures we implement include: - Data encryption in transit and at rest - Regular security assessments and monitoring - Limited access to personal information - Secure user authentication processes - Firewalls and intrusion detection systems

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

7. Your Choices and Rights

7.1 Account Information

You can review, update, or delete your account information by logging into your account settings on TalentTuner. If you need assistance, contact us at [email protected].

7.2 Communication Preferences

You can opt out of receiving promotional emails from us by following the instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

7.3 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service. See our Cookies Policy for more information.

7.4 Data Subject Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request that we correct inaccurate or incomplete information.
Right to Erasure: Request that we delete your personal information.
Right to Restriction: Request that we restrict processing of your personal information.
Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format.
Right to Object: Object to our processing of your personal information.
Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws. We may ask you for additional information to verify your identity before processing your request.

7.5 California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA). For details, please see our CCPA Notice.

8. International Data Transfers

TalentTuner is operated from Canada, and your information may be transferred to, stored, or processed in countries other than the one in which you reside. Whenever we transfer your personal information to other countries, we take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

By using our Service, you consent to your information being transferred to and processed in Canada and other countries where our service providers are located, which may have different data protection laws than those in your country of residence.

9. Children's Privacy

TalentTuner is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe that a child under 13 has provided us with personal information, please contact us at [email protected].

10. Data Processing with AI Technologies

10.1 How We Use AI

TalentTuner uses artificial intelligence technologies, including OpenAI's API services, to: - Analyze resume content and job descriptions - Extract and classify keywords - Generate match scores and recommendations - Identify improvement opportunities - Create content suggestions

10.2 Data Sharing with AI Providers

When you submit resumes and job descriptions to TalentTuner, portions of this content may be processed by our AI service providers, including OpenAI. This processing is subject to contractual safeguards designed to protect your information and limit its use to providing our Service.

10.3 AI Training Data

We may use anonymized or de-identified data derived from user interactions to improve our algorithms and services. This data cannot reasonably be used to identify individual users and helps us enhance the overall quality and accuracy of our platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. For material changes, we will take reasonable steps to notify you, which may include sending an email to the address associated with your account or providing a notification through our Service.

We encourage you to review the Privacy Policy whenever you access TalentTuner to stay informed about our information practices and the choices available to you.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

By using TalentTuner, you acknowledge that you have read and understood this Privacy Policy.

Last updated: April 24, 2025